Terms and Conditions

Members of Zip-It Up Logistics has agreed to use this service by accepting and abiding by the terms and conditions stated below.

You have agreed not to ship items that fall into any of the categories classified as hazardous or illegal by us. Additionally, Zip-It Up Logistics will refrain from shipping items that the customs office of Jamaica has prohibited. If you engage in such practices, you will be held liable, and any fees incurred will need to be paid, depending on the stage the product has reached in the shipping process or be charged.

You will be given a shipping and mailing address in the United States where your items should be sent to. We offer air, sea and express shipping.

You have granted Zip-It Up Logistics permission to send you promotional information and other important messages via email or cell phone.

Signing up with Zip-It Up Logistics does not attract a membership fee.

Products must be adequately packaged to withstand air transportation to ensure safe shipment with ordinary care in handling and to prevent injury or damage to any person or property.

Zip-It Up Logistics will provide you with the option to insure items that are fragile and have a value greater than US$100.

Zip-It Up Logistics will not be responsible for items damaged by external bodies, such as the companies from which you purchased online or Jamaican customs. We will only accept liability for products that are damaged or that went missing while in our possession.

Zip-It Up Logistics won’t be responsible for any package that states delivered and it wasn’t received at our warehouse. Please reach out to your vendor to get a refund or how to dispute.

You have granted permission to Zip-It Up Logistics to clear your products on your behalf, and you agree to pay any fees charged by customs.

Customers will incur a service charge for goods that undergo customs inspection and charges.

Items that weigh over 30 lbs will incur an additional handling fee.

Starting 2 business days post-notification, uncollected packages will incur a JMB$300 daily storage fee for soft packages and JMB $400 for boxes. This will be charged fail including weekends and holiday until the package is picked up or set out for delivery. This fee should be paid in order to receive your package via pickup or delivery as well. Unclaimed items are auctioned after 10 business days. No refund will be provided for deposits made on these shipments. Conditions Apply.

All package prices and contents must be inquired about at the office upon receiving. Zip-It Up Logistics is not liable for any irregularities noticed after leaving the office.

If you have requested Zip-It Up Logistics to conduct online purchases on your behalf using our credit card, you will be charged a small service fee for this service.

Our charges are subject to local sales tax or similar tax regimes.

Delivery will be provided to customers upon request, and a delivery fee will be charged. Same day delivery should be sent before 12pm each day.

The Company reserves the right to hold goods for an indefinite period where the customer has an outstanding balance. Zip-It Up Logistics has the right to sell these goods in order to cover any outstanding costs on your account.

Full payments for shipments can be made before they are sent to our pick-up locations or delivered to customers. Otherwise, full payment is required unless prearranged with one of our representatives.

If Zip-It Up Logistics requests additional documents and they are not provided, shipment may be delayed, and a storage fee will be charged after a certain period.

You accept liability for any sanctions experienced due to submission of fraudulent or invalid invoice.

Packages may receive clearance fees depending on the nature of the item/s shipped.

Privacy Policy

We collect your personal information to serve you more effectively. Any information we have within our possession, such as credit card information, purchase history, address, or other personal details, is kept secure and will only be used to enhance our services to individual customers.

If you have any concerns, feel free to contact us, as we are happy to assist you.

At Zip-It Up Logistics, we consider our customers as family, and our main goal is to ensure your information is kept safe and confidential while you are satisfied with our services.